Franklin Z.
Bilingual Customer Support Representative | CRM, email, chat & phone
I excel in Customer Service and Tech Support with over 6 years of experience in high-volume call centers and luxury hospitality. As a Butler and Guest Relations Specialist, I focus on delivering exceptional guest experiences while optimizing client lifecycles through HubSpot. My expertise includes managing complex billing resolutions and driving sales performance, with proven success in exceeding KPI targets in bilingual environments. I am skilled in operational leadership, team supervision, and performance coaching. If you need someone to elevate your customer operations and enhance client satisfaction, let’s discuss how I can contribute to your team's success.
Earnings and projects
Last 6 months ÷ 2, the fewest it counts (since Oct 2026)
Read daily since Oct 20, under 30 days
Billed in all: $2,782$2.8k
$2.5k in the last 6 months
Across 2 contracts
Across 2 contracts
Earnings, last 30 days
Tracked from Oct 20, 2026.
Skill rankings: Top 11% in Email
Ranked by MRR among everyone on Upwork with the skill.
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