Maritess D.

SUMMARY Detail-oriented and results-driven professional with 12+ years of BPO experience in Customer Service, Quality Assurance, Reporting, and Operations support. Skilled in researching, organizing, validating, and analyzing data to produce accurate and actionable reports using Microsoft Excel and Google Workspace. Experienced in identifying trends and opportunities from raw data, maintaining data accuracy, and providing timely insights to support business decisions. Strong communication and organizational skills, with the ability to work independently, manage high-volume information, and support lead generation and business development objectives. Familiar with quality standards relevant to healthcare and medical virtual assistant workflows, including accuracy, documentation, data privacy, process adherence, and attention to detail. Adaptable and highly committed to maintaining consistent service quality while supporting efficient, compliant, and client-focused operations.