John Seth E.

SOC Analyst - Tier 1 | SEO Content Writer and Research Specialist

I’m a results-driven digital professional specializing in SEO content writing, Shopify e-commerce optimization, and customer support systems like Zendesk, with a strong technical focus on cybersecurity and SOC operations using Fortinet technologies. I help businesses grow by creating conversion-focused content, optimizing Shopify stores, and delivering excellent customer experiences through organized, efficient support workflows. On the technical side, I hold the CompTIA Security+ certification and focus on security monitoring, incident response, and protecting systems using modern cybersecurity tools and best practices. My edge is blending marketing, customer experience, and security, so brands don’t just attract users, they keep them safe and satisfied. Skills & Focus: • Cybersecurity (SOC, Fortinet, Network Security) • CompTIA Security+ Certified • Process Improvement & Remote Workflows • SEO Content Writing & Optimization • Shopify Product Research & Listings • Zendesk / Helpdesk Systems • Customer Support Operations If you’re looking for someone who can support growth, security, and customer experience in one role, let’s connect.