Narendra B.

Microsoft Certified Professional Verified by Upwork I help businesses modernize their CRM, ERP, and business processes using Microsoft Dynamics 365 and Power Platform, with a strong focus on practical, scalable solutions that improve productivity and streamline day-to-day operations. My primary expertise includes Dynamics 365 CRM, Dynamics 365 Business Central, and Microsoft Power Platform, supported by experience in Microsoft Teams applications and SharePoint-based business solutions. Microsoft Dynamics 365 CRM I work with Dynamics 365 CRM to help organizations improve their customer-facing and internal business processes through: - Dynamics 365 Sales and CRM customization - Customer and business process management - Custom entities, forms, views, dashboards, and business rules - CRM workflow and process automation - Data migration and integration - Custom CRM solutions and extensions - Integration with Microsoft and third-party business applications Dynamics 365 Business Central - I also work with Dynamics 365 Business Central to help businesses optimize ERP processes across finance and operations. My experience includes: - Business Central customization and configuration - Business process automation - ERP integrations - Data migration and synchronization - Custom functionality and extensions - Reporting and operational improvements - Integration between Business Central, CRM, and other Microsoft solutions Microsoft Power Platform - I leverage the Microsoft Power Platform to extend Dynamics 365 and rapidly automate business processes. Key areas include: - Power Apps : Canvas and Model-driven applications - Power Automate : workflow and process automation - Power BI : business reporting and dashboards - Dataverse : centralized business data and application foundation - Integrations between Dynamics 365, Microsoft 365, and external systems The combination of Dynamics 365 + Power Platform enables businesses to go beyond standard CRM/ERP functionality and build solutions around their unique processes. Microsoft Copilot & AI I also work with Microsoft Copilot and AI-powered capabilities across the Microsoft ecosystem to help businesses make their Dynamics 365 and Power Platform solutions more intelligent. Areas of focus include: - Microsoft Copilot capabilities within Dynamics 365 - AI-assisted CRM and ERP processes - Intelligent business process automation - AI-powered insights and recommendations - Copilot integration with Power Platform solutions - Building AI-enabled workflows using Power Automate - Leveraging business data through Dataverse for intelligent experiences The goal is to move beyond traditional automation and help organizations build AI-assisted business processes that reduce manual work, improve productivity, and accelerate decision-making. SharePoint Alongside Dynamics 365 and Power Platform, I have experience working with: - SharePoint Online - SharePoint document and collaboration solutions - Microsoft 365 integrations - Connecting SharePoint with Dynamics 365 and Power Platform My Approach I focus on understanding the business process first and technology second. Whether you need to improve an existing Dynamics 365 environment, extend Business Central, automate a manual process, or connect multiple Microsoft applications, I aim to deliver solutions that are scalable, maintainable, and aligned with your business objectives. If you're looking for someone who can help you implement, customize, integrate, automate, or enhance Dynamics 365 CRM, Business Central, or Power Platform, I'd be happy to discuss your requirements. Let's connect and explore how Microsoft technologies can simplify your business processes and create measurable operational value.