Sujani R.

I'm a highly experienced eCommerce Operations and Customer Success professional with 20+ years of experience supporting businesses across the USA, Europe, Hong Kong, and Australia. I specialize in helping online businesses streamline operations, improve customer satisfaction, and manage end-to-end order fulfillment. Over the years, I've worked with Shopify stores, luxury fashion marketplaces, eBay, Walmart, Amazon Seller Central, and leading fulfillment platforms including ShipHero and ShipMonk. My experience spans order management, inventory coordination, shipping, returns and refunds, fraud verification, customer support, and marketplace operations. In addition to operations, I have extensive experience leading remote teams, creating SOPs, onboarding and training staff, managing projects, and ensuring service level agreements (SLAs) are consistently achieved. I enjoy building efficient processes that help businesses scale while delivering exceptional customer experiences. My expertise includes: • eCommerce Operations & Store Management • Shopify Product Management & Store Support • Order Processing & Fulfillment • Inventory Management • Returns & Refund Management • Customer Support (Email, Chat & Helpdesk) • Team Leadership & Training • Project Coordination & Operations Management • Marketplace Management (eBay, Amazon, Walmart, Miinto, BrandsGateway, Griffati & Giglio) • Shipping & Logistics Coordination • Fraud Verification & COD Validation • SOP Documentation & Process Improvement Tools I work with: • Shopify • ShipHero • ShipMonk • Zendesk • Freshdesk • Gorgias • Jira • Slack • Zoho • Canva • Amazon Seller Central • eBay Seller Hub • Walmart Marketplace I take pride in being dependable, detail-oriented, and proactive. Whether you need someone to manage your daily operations, improve customer experience, coordinate logistics, or support your growing eCommerce business, I'm committed to delivering high-quality work with professionalism and efficiency. Let's work together to help your business run smoothly and grow successfully.