Alma M.

If your team spends more time asking "Any update?" than actually updating, I can help. I'm a Project Coordinator, Operations Support Specialist, QA Tester, and CMS Support professional with 15+ years of experience helping startups, agencies, and remote teams stay organized, communicate clearly, and deliver projects on time. Over the years, I've worked with businesses across New Zealand, Australia, Canada, and the United States. One client trusted me as their primary support and QA resource for over 11 years, while several others rehired me across multiple ventures—something I take great pride in because it reflects the reliability, ownership, and consistency I bring to every team. I help businesses reduce bottlenecks, improve communication, and keep projects moving forward by coordinating people, processes, and priorities. Here's how I typically support teams: ✔ Project Coordination & Operations Support • Project tracking and follow-through • Team coordination and stakeholder communication • Task management and deadline monitoring • Process documentation and workflow organization ✔ QA Testing & Issue Management • Functional, regression, browser, and mobile testing • Bug reporting and issue tracking • User acceptance testing support • BrowserStack, Jira, Azure DevOps, ClickUp, and Trello ✔ Customer Support Operations • Ticket management and escalation • Freshdesk and TeamDesk support workflows • Customer communication and issue resolution • Knowledge base and documentation management ✔ CMS & Website Support • WordPress, Shopify, and Kentico CMS • Website content updates and maintenance • Membership site administration • Front-end content and quality checks ✔ Executive & Administrative Support • Calendar and inbox management • Meeting coordination and follow-ups • Reporting and administrative support Tools I regularly work with include Jira, Trello, Azure DevOps, Zoho CRM, Smartsheet, Freshdesk, TeamDesk, BrowserStack, WordPress, Shopify, Kentico CMS, Google Workspace, Microsoft 365, Slack, and Microsoft Teams. If you're looking for someone who can take ownership, stay organized, communicate proactively, and help keep your projects and operations running smoothly, I'd be happy to discuss how I can support your team.