Hans Christian H.

Customer Service Expert/Top Rated VA/Team Leader

I have 10 years of experience in customer service as a supervisor. My primary responsibility involves coaching and mentoring as well as ensuring that my team exceeds the quality and productivity targets. With my years of experience, I already acquired many skills and became an expert in the following fields: *Troubleshooting *Processing of orders *Escalations (voice and email) *Data entry *Reporting and analysis *People Management I also worked as a VA / Customer Service Ambassador here in Upwork for over 3 years now. I managed several stores which have a positive sales of more than 30K orders. I could say that I'm an expert with the following: *Shopify *TradeGecko *StitchLabs *HelpShift *Zendesk *Freshdesk *Inventory Management *Gorgias