Brian Keith S.

Why work with me? I bring experience from both hands-on service coordination and management-level operations. I've worked with home service businesses in Australia and the UK, managed remote teams, and supported customer service and operations across different industries. I aim to be a dependable extension of your team, helping you stay on top of the administrative work so you can focus on running your business. Whether you need Simpro support, ongoing service coordination, or reliable remote operations assistance, I'd be happy to discuss how I can help. Send me a message and tell me what your business needs help with. ABOUT ME 10+ years as an Operations Manager/Service Coordinator for electrical trades businesses in Australia and the UK, doing hands-on Simpro work, plus a decade of people-management experience in customer service. I help electrical, plumbing, and other small to medium-sized businesses in Australia and the UK run a tighter back office — so you can spend your time on jobs, not paperwork. For over 4 years I've managed the full admin engine of trades companies as an in-house Operations Manager and Service Coordinator — client databases, technician scheduling, invoicing, purchase orders, and every mailbox from Customer Service to Accounts. I'm also a hands-on Simpro specialist: I've done initial Simpro set-ups, audited existing configurations, and trained both admin staff and on-site technicians to use it properly. What I can take off your plate: ✅ Simpro set-up, audit, and training (admin teams and field techs) ✅ Service coordination — scheduling, invoicing, POs, quotes, collections ✅ Inbox and calendar management across CS, Accounts, and Owner mailboxes ✅ General VA support — data entry, Canva, Slack, Asana/Trello, content writing I've supported trades businesses in Melbourne and Leighton Buzzard (UK) directly, and before moving into remote/freelance work, I managed teams of up to 150 people in corporate operations — so you get real Simpro fluency backed by genuine people- and process-management experience, not just software knowledge. Tell me what's eating up your time on the admin side, and I'll tell you exactly how I can help.