Dale B.

Trust and Safety/Customer Service Professional/Content Creator

In Upwork, I have worked as a Customer Service Team Lead handling call/chat and email support for a social discovery site and as a Senior Lead for Upwork's Trust and Safety Department. Outside of the platform, I have over eight years of Customer Service experience handling operations management, quality, and process improvement in both mainstream and start-up call centers in the Philippines. I am also a content creator mainly on YouTube and Instagram.