Beverly Anne L.

I have been in the freelance industry for almost 10 years and have provided excellent service to several clients. Below are some of my work experiences: 1. Operations Manager for E-commerce accounts. - handled a team with more than 15 members (inquiries, escalation, coaching sessions) - refund and cancellation - returns - order tracking - process updates - email queue management - DSAT analysis - Stats reporting 2. Project Manager for a Shopify Expert - handled different accounts of Shopify owners to grow their business - website review - basic Shopify store enhancement (email-pop ups, rewards program, chatbots, banners, etc) - create and monitor related tasks for their Shopify store. 3. Executive Assistant to different CEOs/ Business owners -handle all business-related concerns of the client -manage various properties based in the United States, United Kingdom, and Australia -invoice management -client meetings or appointments -social media creation using Canva (FB, IG, LinkedIn, Pinterest) -lead generation -several Adhoc tasks depending on the needs of the client The CRMs or tools that I have knowledge or used are Gorgias, ShipHero, Zendesk, Salesforce, Helpscout, Freshdesk, Shopify, Shipstation, ShipHero, ClickShip, Wizmo, Etsy, eBay, Sociocaster, Intercom, Airbnb, Returnly, Hubspot, Beacon, Google Drive Apps, WordPress, Trello, Asana, Amazon Seller Central, Liveagent, Mailchimp, Outlook, Microsoft Office accounts, Woodpecker, Canva, SAASU, Chargebee, Mautic, Pipedrive, Social Media accounts and a lot more. I have worked with several clients and have built good working relationships with them. I work with efficiency, quality, dedication, integrity, and transparency. I'd love to discuss my other work experiences with you via chat or video call. Looking forward to hearing from you soon.