Sukhvinder S.

I lead Defacto Infotech, a Microsoft-focused consulting and product engineering firm delivering end-to-end Dynamics 365, Power Platform, Microsoft Fabric, Microsoft Foundry, Azure, Copilot, and AI solutions. We don't just implement ERP/CRM systems. We design connected, AI-enabled business ecosystems that automate operations, unify data, improve decision-making, and scale with growth. Microsoft Dynamics 365 Dynamics 365 Finance & Operations • Finance – GL, AP, AR, Cash & Bank, Fixed Assets, Budgeting • Supply Chain – Procurement, Inventory, Warehouse, Logistics • Manufacturing – Discrete, Process, Lean • Project Operations & Costing • Multi-entity, multi-currency rollouts • MRP, Master Planning & Demand Forecasting • Data migration, DMF, Dual-write • LCS, environments & performance optimization Dynamics 365 Business Central • Finance, sales, purchasing & inventory • Warehousing, manufacturing & project management • AL development & extensions • Integrations, APIs & upgrades • Power Platform & Dataverse integration Dynamics 365 Customer Engagement • Sales – pipeline, opportunities & automation • Customer Service – cases, SLA, knowledge & omnichannel • Field Service – work orders, scheduling & resources • Customer Insights & journey automation • Dataverse architecture, plugins, workflows & custom APIs Microsoft Copilot & AI Agents Copilot & Copilot Studio • Copilot for Dynamics 365, Sales, Service & Finance • Custom AI copilots and enterprise agents • Customer service, sales & employee agents • Knowledge-grounded AI using enterprise data • Agent actions through Power Automate, APIs & business systems • Dynamics 365, Dataverse, SharePoint, Teams & Microsoft 365 integration • AI-assisted forecasting, summaries, recommendations & automation We focus on AI agents that execute real business processes, not just chatbots. Microsoft Foundry & Azure AI • Microsoft Foundry for enterprise AI applications and agents • Azure OpenAI & foundation model integrations • AI agents, orchestration & model management • RAG and enterprise knowledge systems • Document intelligence, extraction & classification • AI-powered search, summarization & decision support • AI evaluation, tracing & monitoring • AI integration with Dynamics 365, Dataverse, APIs & workflows Microsoft Fabric – Data & Analytics • Microsoft Fabric architecture & implementation • OneLake, Lakehouse & Data Warehouse • Fabric Data Factory & data pipelines • Data Engineering, Data Science & Real-Time Intelligence • Power BI & Fabric semantic models • Dynamics 365 / Dataverse data integration • Enterprise analytics, governance & reporting • AI-powered analytics and decision intelligence We help organizations move from fragmented ERP/CRM reporting to a unified data and AI foundation. Power Platform • Power Apps – Canvas, Model-Driven & enterprise applications • Power Automate – workflows, approvals, integrations & RPA • Power BI – dashboards, analytics, forecasting & reporting • Dataverse – secure enterprise data architecture • Power Pages – customer & partner portals • AI Builder – document processing, prediction & intelligent extraction Azure & Enterprise Integration • Azure Functions, Logic Apps & Service Bus • API Management & REST/Web APIs • Azure Storage & Data Lake • Azure AI, OpenAI & Microsoft Foundry • Event-driven & API-first architecture • ERP/CRM integrations and legacy modernization Microsoft 365 • Teams, SharePoint Online & OneDrive • Microsoft 365 integrations • Teams-based business applications • Microsoft 365 Copilot enablement • Enterprise knowledge & collaboration solutions End-to-End Microsoft Architecture We connect the Microsoft ecosystem rather than treating each platform separately: Dynamics 365 → Dataverse → Power Platform → Fabric / OneLake → Power BI → Foundry → Copilot Studio → AI Agents → Azure This enables organizations to connect transactions, workflows, enterprise data, analytics and AI into one scalable ecosystem. What We Help Clients With • Dynamics 365 ERP & CRM implementations • Business Central & F&O modernization • Power Platform application development • Microsoft Fabric data & analytics • Copilot Studio & AI agent development • Microsoft Foundry & Azure AI solutions • ERP/CRM integrations & data migration • AI-powered business process automation • Power BI & enterprise reporting • Legacy application modernization • Rescue & optimization of existing Microsoft projects Engagement Models • End-to-end ERP / CRM + Data + AI implementation • Solution architecture & Microsoft strategy • Dedicated Microsoft engineering teams • Managed services & continuous improvement • Project-based implementation • AI PoCs and production implementations • Rescue & optimization of existing environments • Long-term Microsoft technology partnerships