Charmaine Rose B.

Rockstar VA | E-commerce Customer Support | Retention Specialist

I help founders protect revenue, reduce churn, and improve customer satisfaction through exceptional customer support and service recovery. Known for being reliable, efficient, empathetic, and calm under pressure—especially when handling escalations, refunds, and difficult customer situations. WHAT I HELP WITH: - Customer Support & Escalations -Service Recovery & Retention - Refund / Return Resolution - Shopify Support - Inbox & Operations Management - Admin Tasks