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Charmaine Rose B.
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Charmaine Rose B.

AI Powered Virtual Assistant | Customer Support & Retention Champion

I help founders protect revenue, reduce churn, and improve customer satisfaction through exceptional customer support and service recovery. Known for being reliable, efficient, empathetic, and calm under pressure—especially when handling escalations, refunds, and difficult customer situations. WHAT I HELP WITH: - Customer Support & Escalations - Service Recovery & Retention - Refund / Return Resolution - Shopify Support - Inbox & Operations Management - Admin Tasks - Social Media Support

🇵🇭Taytay, Philippines$11/hr100% JSS4.90 (111)Since Jan 2009
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Earnings and projects

MRR
$642

Last 6 months ÷ 6

World#67,431 / 412k
🇵🇭Country#13,350 / 56.3k
Revenue, last 30 days
$522

Last 6 months: $3.9k

World#61,719 / 412k
🇵🇭Country#13,362 / 56.3k
Total earnings
$170k

Billed in all: $176k

World#19,571 / 412k
🇵🇭Country#1,824 / 56.3k
Per project
$1.1k

$3.9k in the last 6 months

World#118,369 / 412k
🇵🇭Country#21,943 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
158

Across 210 contracts

37% fixed63% hourly
World#14,555 / 412k
🇵🇭Country#781 / 56.3k

Earnings, last 30 days

$176k+$522 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$175.5k$176.0k$176.5kOct 8Oct 23Nov 7

Skill rankings: Top 10% in Ghostwriting

Ranked by MRR among everyone on Upwork with the skill.

  1. #545Ghostwriting5,395 freelancers · 🇵🇭 #23Top 10%
  2. #780Order Processing2,648 freelancers · 🇵🇭 #555Top 29%
  3. #1,465Scheduling6,335 freelancers · 🇵🇭 #693Top 23%
  4. #1,712Proofreading14,990 freelancers · 🇵🇭 #165Top 11%
  5. #3,276Email Communication14,123 freelancers · 🇵🇭 #1,858Top 23%
  6. #10,115Data Entry53,630 freelancers · 🇵🇭 #5,184Top 19%