Emily F.

Need a dependable professional who can take care of your customers and help keep daily operations organized? I bring over 17 years of remote work experience, including more than 10 years in customer care and email support. I have supported eCommerce, dropshipping, and growing online businesses by handling customer concerns professionally and keeping important back-office tasks moving. How I can support your business: • Email-based customer care • Order tracking and delivery follow-ups • Returns, refunds, disputes, and complaints • eCommerce and dropshipping customer support • Administrative and back-office assistance • Data entry, online research, and documentation • Supplier communication and follow-ups • Customer-service templates and FAQs • LinkedIn content and administrative support Tools and platforms: Shopify, Amazon, Zendesk, Zoho, Gmail, Google Workspace, Slack, LinkedIn, Canva, and other online business tools. I understand that great support is not just about answering messages or completing a checklist. It is about listening carefully, communicating clearly, taking initiative, and making things easier for both the customer and the business. You can expect reliability, empathy, responsiveness, attention to detail, and a willingness to learn your processes. I am available for ongoing part-time or full-time remote support. Let’s discuss how I can help your business stay responsive, organized, and focused.