Anthony R.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Sep 25, 2026.

• Over 10 years of experience providing technical support for enterprise SaaS applications, cloud platforms, web applications, healthcare systems, and enterprise software products. • Experienced in medical imaging systems support, including ultrasound, CT, and X-ray, with working knowledge of MRI, DICOM, PACS, and healthcare IT workflows. • Strong expertise in SaaS troubleshooting, application configuration, customer onboarding, workflow optimization, and technical user support. • Extensive experience diagnosing and resolving authentication, integration, and connectivity issues involving SSO, APIs, SSL certificates, firewalls, proxies, VPNs, Active Directory, and enterprise networking technologies. • Proficient in configuring and supporting Windows and macOS workstations, iOS and Android mobile devices, operating systems, device drivers, audio and video peripherals, and cross-platform environments. • Experienced in application, server, and network log analysis using Notepad++, TextPad, Fiddler, SQL queries, JSON data, API responses, and diagnostic tools. • Hands-on experience with workstation deployment, system installation, hardware configuration, site readiness planning, and medical equipment implementation. • Strong knowledge of Windows administration, Active Directory, LAN/WAN networking, TCP/IP, DNS, VPN connectivity, wireless networking, routers, and Windows Registry troubleshooting. • Proficient with enterprise ticketing, CRM, and collaboration platforms, including Zendesk, Salesforce, HubSpot, Jira, Office 365, Microsoft Teams, Intercom, Slack, and web conferencing tools. • Skilled in incident management, escalation handling, SLA compliance, root cause analysis, bug reporting, QA validation, and technical documentation. • Strong background in customer onboarding, technical training, remote support, software deployment, and guiding users through system configuration.