Ramir L.

Dropshipping VA, Customer Support, Order Fulfillment and Shopify

Experienced virtual assistant with a strong track record of providing administrative support, customer support, and handling various tasks efficiently in a remote setting. Proficient in communication, organization, and time management, with a dedication to delivering high-quality assistance and contributing to the success of clients or employers. Experience: Shopify, Bigcommerce, and CommerceHQ (work experience of more than 6 years) 1. Order Fulfillment using apps like Dropified / Oberlo / Wiio / DSers / CJ drop shipping 2. Manual Order Fulfillment on eBay, Amazon, Walmart, and Aliexpress 3. Sending orders to suppliers using CSV file 4. Communicating with suppliers (Agents) 5. Handling order cancellations, refunds, PayPal disputes, and chargebacks 6. Importing products manually or using an app 7. Importing products using CSV file 8. Shopify store creation 9. Customer Service Support 10. Live Chat Support 11. Managing Social Media accounts such as Facebook and Instagram (Moderate comments, answer questions, and reply to messages) 12. Respond to customer requests on Zendesk, Zoho, Gorgias, HelpScout, G Suite, Freshdesk, and ReAmaze and any ticketing system 13. Re-send products to customers when needed 14. Gempages 15. Funnellish I hope to work with you soon...