Ken J.

I am a freelance technical writer with four decades of experience for online and print deliverables, creating screen captures and diagrams, as well as editing. (I even proofread billboards!). I feel that I have a unique perspective because I have worked for companies from startups to Fortune 50 companies for twelve of those years. I am a natural-born US citizen who enjoys writing about many different technical topics, including hardware and software. I do not use any AI tools to generate content. My TL/1 Interface Reference Guide for Nortel Networks won an award from STC (Society of Technical Communications). My Expertise: High attention to detail Excellent written and verbal communications skills Ability to meet deadlines for multiple projects Agile software development environment Excellent communication skills between SMEs such as developers, product managers, business analysts, and users Ability to grasp technical concepts and write understandable documentation based on defined standards Deliverables: I can meet your requirements for all types of documentation, including, but not limited to: User manuals Installation guides Reference guides Quick Start guides System/Admin guides Policies and procedures Online and web-based help/Knowledgebase articles As a virtual Technical Writer I provide: Ability to Work Remotely Expertise includes the following along with the versions I have to use on your project: MS Office - (Office 365 - Word, Excel, PowerPoint, Access) Adobe Framemaker - [Subscription] Zendesk Manula Document 360 Madcap Flare Adobe RoboHelp - [Can subscribe for a project] HTML5 GitHub Snag-It Adobe Acrobat Visio Professional Photoshop [Subscription] Confluence JIRA - (I use JIRA Core to track my tasks for projects)