Joseph F.
IT Support Professional - Help Desk to MDM Management
An experienced IT support professional with sixteen years of experience in an enterprise environment using active directory. I specialize in Macs. Experience using Google Workspace, Atlassian Jira/Confluence/Service Desk, Slack, Zoom, and Microsoft Office365. Strong OS X Macintosh background. MDM management with JAMF, MaaS360, NinjaOne, and Apple Business Manager. Remote tools like Splashtop, Teamviewer, and Anydesk. Strong understanding of OS X and Adobe Creative Suite. JAMF Certified Associate. Experience with Mac, Windows and Chromebooks. My specialty is Mac and Windows Support, Jamf, and Help Desk in corporate environments. ACMT, ACA and JAMF100 certified. If your company needs on-call tech support just reach out. I can provide Service Desk Solution for your business Our Service Desk Solution is a comprehensive, user-centric platform designed to streamline and enhance your organization's IT support experience. Whether you're a small business or a large enterprise, our solution offers scalable, customizable features that cater to your unique needs.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $475
Billed in all: $3,570$3.6k
$237 in the last 6 months
Across 15 contracts
Earnings, last 30 days
Skill rankings: Top 27% in MacBook
Ranked by MRR among everyone on Upwork with the skill.
- Symantec Norton AntiVirus6 freelancers · 🇺🇸 #1Top 50%🇺🇸#1 of 1
- #7MacBook26 freelancers · 🇺🇸 #3Top 27%🇺🇸#3 of 9
- #22JAMF47 freelancers · 🇺🇸 #8Top 47%🇺🇸#8 of 22
- #27Mac OS X Administration92 freelancers · 🇺🇸 #9Top 29%🇺🇸#9 of 28
- #56Remote Connection Support146 freelancers · 🇺🇸 #6Top 38%🇺🇸#6 of 16
- #77Remote IT Management230 freelancers · 🇺🇸 #15Top 33%🇺🇸#15 of 40
- #99Desktop Support317 freelancers · 🇺🇸 #9Top 31%🇺🇸#9 of 33
- #113macOS393 freelancers · 🇺🇸 #21Top 29%🇺🇸#21 of 89