Hasan A.

I have nearly 20 years of experience in customer service, technical support, software testing SaaS, desktop apps, mobile apps (Windows, Android), team management, and digital marketing operations. I hold a BSc and a Master of Computer Applications (MCA) and am currently pursuing an LLB. My MCA helps me understand software, troubleshoot technical issues, and work with websites and IT systems. My science background gives me familiarity with medicine and supplements, while my legal studies complement my experience with documentation, compliance, and copyright protection. I’m a hands-on problem solver who learns new tools quickly and can take ownership of support, technical, billing, QA, and website tasks. 1. Core Expertise a] Customer & Technical Support: Email/live chat support, troubleshooting, escalations, billing queries, customer complaints, and helpdesk workflows. b] Support Management: Managed teams of up to 12 agents; hiring, onboarding, training, performance reviews, ticket QA, and disciplinary action or termination. c] PayPal & Stripe Disputes: Handling disputes since 2012; monitoring deadlines, reviewing transactions, collecting delivery/access logs, receipts, checkout screenshots, billing/refund terms, pre-approved payment records, and prior transaction IDs for renewals. Experienced with recurring subscriptions and manual evidence review. d] DMCA & Copyright Protection: Preparing takedown requests and reporting infringing video content to YouTube and Google; organizing evidence to protect digital products and intellectual property. e] Software QA & Testing: Feature, regression, and release testing; reproducing and documenting bugs with clear steps and evidence. Tested AI-generated images/videos for visual glitches and artifacts. f] Funnels & Affiliate Marketing: Building and maintaining sales funnels, sales/checkout pages, upsells, downsells, payment integrations, subscriptions, product delivery, and affiliate campaigns across platforms such as ThriveCart, ClickBank, JVZoo, WarriorPlus, Explodely, and Groove. g] Websites & Servers: WordPress installation, maintenance, theme/plugin updates, page editing, Groove pages, WHM/cPanel, file transfers, backups, server migrations, basic Linux, FTP/SFTP, and basic HTML/CSS. h] Legal & Documentation Support: As an LLB student, I can assist with legal research, organizing evidence, drafting documents and correspondence, compliance documentation, and IP-related paperwork under your instructions. 2. Tools & Platforms a] Payments/E-commerce: Stripe, PayPal, ThriveCart, ClickBank, JVZoo, WarriorPlus, Explodely, Digistore24, Shopify, Pabbly. b] Support/Project Management: Zendesk, Freshdesk, Kana, JIRA, LiveZilla, Upwork, Trello, Monday .com. c] Funnels/Marketing: GoHighLevel, Groove, ProductDyno, ConvertBox, Skool. d] Web/Hosting: WordPress, WHM, cPanel, aMember, FileZilla. e] Video/AI/Content: Camtasia, Descript, Chatbase, ChatGPT, Claude, DeepSeek, Gemini. I adapt quickly to new software and can learn the tools and workflows your business uses. 3. Professional Experience a] Freelance Technical Operations Manager | Explaindio LLC & PayDotCom LLC | 2014–Present Manage support escalations, billing operations, PayPal/Stripe disputes, subscription issues, vendor coordination, funnels, marketing integrations, copyright protection, and operational workflows. b] AI QA Evaluator (Freelance) | Vidoyo (Beta) | Recent Tested AI-generated images and videos and reported visual inconsistencies, glitches, and artifacts. c] Technical Support Manager | AddictiveText .com | 2016–2022 Handled complex software support issues and performed QA testing for new releases and features. e] Technical Support & Team Manager | SimpleVideoPro .com | 2010–2014 Managed support, implemented Freshdesk, resolved WordPress/plugin issues, and helped hire and manage SEO specialists and content creators. f] Customer Support Executive | eBay .com | 2007–2010 Handled high-volume live chat and email inquiries, buyer/seller disputes, account concerns, and technical questions. I bring technical knowledge, sound judgment, clear communication, and a practical, ownership-focused approach. I’m interested in long-term opportunities where I can help manage support, improve operations, resolve disputes, test software, or maintain websites and funnels.