Lovely Dee A.

I’m a versatile professional with nearly 20 years of experience across client intake, customer service, sales, appointment setting, and team management. I’m known for strong communication, quick adaptation, and the ability to handle multiple roles,from front-line client interactions to developing and leading high-performing teams. Whether supporting a law firm, managing inbound/outbound operations, or improving customer experience, I bring reliability, professionalism, and results. What I Do Best: Client Intake Multi-channel communication: phone, email, SMS, chat Conducting intake interviews, screening leads, and documenting case details Appointment setting and lead qualification (B2C & B2B) Customer support, upselling, and retention CRM management and accurate documentation Leadership & Team Management: 5.75 years managing 30–40 customer service representatives Coaching, training, call reviews, and performance development Creating agent action plans and guiding skill improvement Conducting final interviews for agents and Subject Matter Experts Industry Experience: 12 years in upselling and customer retention 6 years outbound calling (70% B2C / 30% B2B) 2+ years appointment setting for real estate investors in Florida I bring empathy, structure, and high attention to detail to every project. My goal is to provide a smooth, professional client experience while helping businesses grow through reliable and effective communication.If you’re looking for someone who can manage intake, support customers, drive sales, or lead a team,I’m ready to help.