Kaushik P.

I am a result-driven professional with significant experience in customer service and execution of winning operations strategies in the advancement of top-level company objectives. A team player with a commitment to excellence, accomplished in program management and operational streamlining. I have got 18 Years of Customer Service experience working with IBM, DELL, and HP and more than 9 years of experience working as an independent freelancer. Here are a few skillsets below. 1. Customer Support 2. Email Support 3. Chat 4. Gorgias 5. Zendesk 6. Amazon Seller Central 7. Shopify Support 8. Desk Zoho 9. Self Starter My KRA's include But are not limited to: 1. Ensuring timely response of all tickets, maintaining the First response time to a minimum number of hours with high-quality responses. 2. Overcoming challenges faced within the dropshipping process and completing the case until the product reaches the end customer. 3. Process Orders, reorder items (when required), issue refunds, and approve and replace items depending on the case. My core competencies are: - Amazon Seller Central, Zendesk Admin, Customer Support / Help Desk email, chat, voice, and remote access support, and Virtual Assistant. I do have a decent home office setup, with no background noise, a wired broadband connection, and a high-performance desktop system with power backup. I am a quick learner and mold myself as per requirement. I have excellent English writing and speaking skills which is effective while handling a team or while dealing with a customer. "Customer is God" and because of them we have our business running, Thanks Kaushik