Kamal D.

Salesforce CRM Architect | Sales Cloud, Service Cloud, Automation

I help businesses turn Salesforce into a clean, scalable, and practical CRM system that sales, service, marketing, and operations teams can actually use every day. I am a Salesforce CRM Architect, Consultant, and Developer with 15+ years of experience in Salesforce implementation, customization, automation, integration, data migration, reporting, and business process design. Over the years, I have worked across 250+ CRM and business automation projects for companies in the USA, Canada, Europe, Australia, India, and other markets. I am not only a Salesforce developer. I work as a business-focused CRM consultant who understands both the technical side and the operational side of a company. I can speak with business owners, managers, sales teams, service teams, finance teams, and technical teams, then convert their real-world processes into a working Salesforce system. What I can help you with: • Salesforce Sales Cloud implementation and optimization • Salesforce Service Cloud setup and case management • Salesforce CRM cleanup, deduplication, and data migration • Salesforce org-to-org migration and legacy CRM migration • Salesforce Flow, Apex, triggers, validation rules, approval processes, and automation • Custom Salesforce objects, fields, page layouts, record types, and Lightning apps • Salesforce reports, dashboards, pipeline tracking, and management visibility • User roles, profiles, permission sets, sharing rules, and security setup • Salesforce integrations with websites, Gmail, Outlook, DocuSign, Stripe, RingCentral, payment systems, marketing tools, and third-party APIs • Partner portals, customer portals, Experience Cloud, and external user workflows • Lead management, opportunity management, quote processes, commission logic, and sales performance tracking • Data Loader imports, exports, duplicate management, matching rules, and bulk data cleanup • Team training, documentation, UAT support, go-live support, and post-launch optimization Relevant experience includes: • Salesforce implementation for real estate companies, including lead capture, property records, buyer/seller workflows, renovation tracking, and website-to-Salesforce integration. • Salesforce solutions for medical device companies, including doctor/hospital relationships, equipment/sample tracking, field team visibility, and visit management. • Salesforce systems for education and student-admission businesses, including admissions workflows, website integration, document tracking, and long-term CRM support. • Salesforce data cleanup and migration projects where external Excel/CSV data had to be deduplicated, matched against existing Salesforce records, and imported without damaging Account/Contact relationships. • Salesforce commission calculation systems where sales reps earned commission on closed deals and team leads received override commission from their team members’ sales. • Salesforce partner/customer portal solutions for businesses that needed external users to access selected CRM data without buying full internal Salesforce licenses. • Integrations between Salesforce and websites, payment tools, email systems, document signing platforms, call systems, and custom business applications. My working style is simple: I first understand your business process, then I design the right Salesforce structure, clean the data model, automate the repetitive work, integrate the required systems, test everything carefully, and make sure your team knows how to use it. You can hire me if your Salesforce is messy, underused, full of duplicate data, missing automation, difficult to report from, poorly integrated, or not matching the way your business actually works. I can help you fix it, improve it, migrate it, automate it, and scale it.