Lorena O.

Hi! I’m Lorena, an experienced Virtual Assistant with 10+ years of experience in administrative support, customer service, CRM management, sales, and business operations. I’ve supported U.S.-based businesses across healthcare, real estate, eCommerce, solar, fitness, and professional services. I’m comfortable working independently, learning new systems quickly, and keeping day-to-day tasks organized so business owners and teams can focus on what matters most. Here’s what I can help you with: • Administrative & Executive Support • Customer Service & Email/Chat Support • CRM & Lead Management • Data Entry, Research & Database Management • Calendar, Task & Workflow Management • Sales Follow-Up & Lead Conversion • Social Media & Digital Marketing Support • Canva Content Creation & Basic Graphic Design • WordPress Updates & Website Content Management • Business Apps & Software Management • Online Research & Lead Generation • eCommerce Support • Real Estate & Lease Administration • Healthcare/Recruitment Administrative Support My experience I started my career in the BPO industry, where I spent 8 years in technical and customer support and was promoted to Subject Matter Expert. This gave me a strong foundation in problem-solving, communication, customer service, and handling different situations professionally. I also have several years of experience providing remote administrative and operations support. As a Back Office Support Supervisor for a U.S.-based clinical recruitment agency, I supported the business owner, managed a small team, organized workflows, handled CRM processes, trained team members, and helped improve day-to-day operations. I’ve also worked with real estate teams on lease management and administrative tasks, supported eCommerce businesses selling on eBay and Amazon, handled data entry and research projects, and worked on solar research involving Google Earth and detailed property and infrastructure information. My customer service and sales experience includes chat and email support, lead follow-up, customer inquiries, promotions, and sales conversion. I’m comfortable communicating with customers in a friendly, natural way while still working toward business goals. Digital Marketing & Content Support I’ve also developed experience with digital marketing, social media support, Canva content creation, AI-assisted content creation, and basic website management. I can help create simple social media graphics, promotional content, marketing materials, and website updates. I’m comfortable learning and working with different business apps and software, and I enjoy figuring out new systems and finding better ways to organize tasks and workflows. Tools I’ve worked with: • GoHighLevel (GHL) • Bullhorn • Google Workspace • Microsoft Excel & Google Sheets • Mondaydotcom • Asana • Airtable • Notion • Mindbody • WordPress • Canva • Google Earth • Jasper AI • ChatGPT • Copy.ai / AI content tools • Google Gemini AI • eCommerce platforms and business applications I’m organized, dependable, detail-oriented, and proactive. I don’t just wait for instructions. Once I understand what needs to be done, I take ownership of the task and make sure it gets completed properly. If you’re looking for a reliable Virtual Assistant who can support your administrative tasks, customer service, CRM, digital marketing, content creation, and day-to-day business operations, I’d be happy to help. I’m interested in building long-term working relationships with clients and becoming someone you can rely on to keep things moving. Let’s work together! 🙂