Skip to content
BackNov 7
Nathaniel P.
Upwork badge

Nathaniel P.

Human Customer Service & Operations Pro with a 93 Satisfaction Rating

Whether you're looking for customer service or operational support, I'm top-rated and available here. Experience spanning 13+ years: 📍 Part-Time EMS Monitoring Agent for GWT2Energy (7 Mos). 📍 Mobile User Support and Customer Service Manager for Smart Receipts (1.5 Years). 📍 Conducted multi-site security monitoring/police dispatch for Security Trailers (2 Years). 📍 Provided user support for SmartNews platform (5 Years). 📍 Legal Support Specialist for Immigration Law Firm (5 Years) 📍 Operations Support for Tenant Law Firms (2-4 Years). 📍 Intake Specialist for Divorce/Family Law Firm (1 Year). Focusing on what's important is my daily drive. Let's talk about your needs today. Customer Service & Technical Support Specialties: 📍Microsoft & Google Applications: Proficient. 📍AI Platforms: Proficient in working side-by-side. 📍Communication: Excellent in both written and spoken English; skilled live chat operator. 📍Leadership: Experienced in planning, execution, management, and supervision. 📍 Adaptability: Flexible and adaptable to any required environment. 📍 Team Collaboration: Cooperative and able to work effectively in multidisciplinary teams. 📍 Resilience: Ability to work under tremendous pressure with excellent time management. 📍 Proactivity: Proactive nature with a readiness to take action to influence events. 📍Decision-Making: Competent in making decisions in emergency scenarios. 🥅 Goal: I aim to build long-term relationships with clients by consistently delivering exceptional creative services and ensuring quality results at a reasonable price. I am committed to best effort with every client, aiming for unparalleled output that meets and exceeds client expectations. Drop me a message.

🇺🇸North Olmsted, United States$17/hr100% JSS4.79 (29)Since Aug 2009

Earnings and projects

MRR
$792

Last 6 months ÷ 6

World#58,356 / 412k
🇺🇸Country#9,235 / 62.1k
Revenue, last 30 days
$0

Last 6 months: $4.8k

Total earnings
$341k

Billed in all: $355k

World#6,106 / 412k
🇺🇸Country#1,746 / 62.1k
Per project
$9.7k

$2.4k in the last 6 months

World#16,469 / 412k
🇺🇸Country#2,780 / 62.1k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇺🇸Country#11,762 / 62.1k
Projects in all
35

Across 47 contracts

2% fixed98% hourly
World#85,277 / 412k
🇺🇸Country#12,829 / 62.1k

Earnings, last 30 days

$355kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$345k$350k$355k$360kOct 8Oct 23Nov 7

Skill rankings: Top 11% in Security Operation Center

Ranked by MRR among everyone on Upwork with the skill.

  1. #15Security Operation Center135 freelancers · 🇺🇸 #5Top 11%
  2. #92Interpersonal Skills470 freelancers · 🇺🇸 #11Top 20%
  3. #211Social Customer Service1,137 freelancers · 🇺🇸 #15Top 19%
  4. #361Legal1,657 freelancers · 🇺🇸 #96Top 22%
  5. #524Product Knowledge2,128 freelancers · 🇺🇸 #20Top 25%
  6. #628Office 3653,328 freelancers · 🇺🇸 #58Top 19%
  7. #634Slack3,033 freelancers · 🇺🇸 #62Top 21%
  8. #1,091Google Workspace6,041 freelancers · 🇺🇸 #125Top 18%