Tina V.

I worked for a leading BPO center here in the Philippines for 2 years and that honed me in becoming a good customer service provider.I was able to work as a technical representative for a major DSL account. Eventually, I got promoted as a Subject Matter Expert/Commcoach whose primary role is to provide both technical and soft skills support to agents.- I took in supervisory calls to be able to pacify the customer and resolve their technical concerns.- I was trained in troubleshooting internet related issues like no internet connection, slow surf, line issues, email configuration (client and web), browser issues, anti-virus, modem and router configuration, software issues, etc. - I also held classroom trainings on soft skills for agents.I always believe that the customers have two needs that any CSR should be able to provide: the emotional and the practical need. This means that resolving the issue alone is not enough. One must be able to make them feel that someone is there to help them and that they are in good hands. That is something that I can truly provide.