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Rein S.
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Rein S.

Customer Success| Onboarding | Saas Customer Support | Rockstar VA

⭐⭐⭐⭐⭐ "Sidney was a value-added member to our Account Management team. Her product knowledge combined with her excellent customer service ability made her a reliable colleague for any situation. Her selling skills help us promote the products among our clients." --GoFleet (Canada) 𝗜 𝗵𝗲𝗹𝗽 𝘀𝗺𝗮𝗹𝗹 𝘁𝗼 𝗺𝗲𝗱𝗶𝘂𝗺 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝘀𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲 𝘁𝗵𝗲𝗶𝗿 𝗱𝗮𝗶𝗹𝘆 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝘁𝗵𝗲𝗶𝗿 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 🔥 𝗯𝘆 𝗽𝗿𝗼𝘃𝗶𝗱𝗶𝗻𝗴 𝗮 𝗯𝗿𝗼𝗮𝗱 𝘀𝗽𝗲𝗰𝘁𝗿𝘂𝗺 𝗼𝗳 𝘀𝗸𝗶𝗹𝗹𝘀. Over the last 10 years I have developed my skills as a Customer Support Guru and Virtual/Administrative/Technical/Executive Assistant doing Project Management, Customer Support, Order Processing, Data Processing, Microsoft Excel and Word projects, Internet Research and more. My ultimate goal is your satisfaction. I work closely with clients to understand their unique needs and tailor my services to ensure a successful outcome. I pick up instructions quickly and can master any software in seconds. I do not JUST do my job; I will find out ways on how I can make your system more efficient. It is truly an honor to have the opportunity to work with🌟high profile clients🌟throughout my career, including: 🌕JPMorgan Chase Bank, NA (Fortune 500 Company) 🌕 GoFleet (Fleet Management IoT Solutions Company) 🌕 Sykes Asia (Supporting companies under the Fortune 500 roster) 🌕 Convergys ( Leading global firm specializing in customer service outsourcing) 🌕 Course Hero (American education technology website) 🌕 Lamplanet (Top Earning Shopify Store 2017) 🌕 Yoyo Lip Gloss Inc. ( Manufacturing & Distribution) 🌕 Xlibris (Self-Publishing and on-demand printing services provider)

🇵🇭Mandaue City, Philippines$25/hr100% JSS4.99 (20)Since Aug 2009

Earnings and projects

MRR
$3.8k

Last 6 months ÷ 6

World#8,635 / 412k
🇵🇭Country#398 / 56.3k
Revenue, last 30 days
$3.8k

Last 6 months: $23k

World#8,697 / 412k
🇵🇭Country#409 / 56.3k
Total earnings
$367k

Billed in all: $378k

World#5,259 / 412k
🇵🇭Country#182 / 56.3k
Per project
$15k

$23k in the last 6 months

World#9,526 / 412k
🇵🇭Country#2,073 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
25

Across 32 contracts

13% fixed87% hourly
World#113,042 / 412k
🇵🇭Country#8,547 / 56.3k

Earnings, last 30 days

$378k+$3.8k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$372k$374k$376k$378kOct 8Oct 23Nov 7

Skill rankings: Top 0.68% in Virtual Assistance

Top 1% in 4 of 7 skills, ranked by MRR among everyone on Upwork with the skill.

  1. #9Purchase Orders551 freelancers · 🇵🇭 #2Top 2%
  2. #14Order Fulfillment1,928 freelancers · 🇵🇭 #10Top 0.73%
  3. #110Customer Relationship Management5,121 freelancers · 🇵🇭 #12Top 2%
  4. #141Email Support14,954 freelancers · 🇵🇭 #71Top 0.94%
  5. #198Virtual Assistance29,113 freelancers · 🇵🇭 #45Top 0.68%
  6. #215Customer Support20,101 freelancers · 🇵🇭 #67Top 1%
  7. #351Customer Service37,167 freelancers · 🇵🇭 #116Top 0.94%