maridel p.

Xero Certified / Quickbooks Certified/MYOB/ Saasu/ Zoho

I have more than 15 years of experience in managing the operations of a business and with knowledge of the latest technology in Retailing/ Category Management/ Sales/Accounting and Management. Since I started working for homebased jobs, I've had experiences in the following: Customer Support/ Personal/ 1. Experience in handling customer calls 2. Experience in outbound calls 3. Experience in handling customer calls for technical support 4. Appointment Setting 5. Social Bookmarking using FB, Twitter and other social media sites 6. Data entry 7. Handles marketing promotion for Amazon and Ebay 8. Uploading of images & product description in Ebay & Amazon 9. Knowledge in Amazon Seller Central & Associates Central 10. Knowledge in Ebay Partner Network 11. Email/ Chat support 12. Minor research work 13. CRM & Data Mining 14. Knowledge in HTML (little), Google Docs, Excel, Word, Powerpoint 15. Write short articles 16. Handles recruitment in Odesk 17. Handles CSR’s ( customer feedbacks and remove negative feedbacks) 18. Some knowledge in WORDPRESS particularly adding widgets from Ebay and Amazon 19. Doing sales analysis 20. Prepares necessary reports 21. Familiar with Mals E-commerce Shopping Cart 22. Manage everyday e-mails and reply / order products 23. Compare competitor sites & update product prices 24. Front-end and on-line support 25. Manage/resolve customer complaints 26. Product listing service (i.e., eBay, Amazon, Online Stores, etc) 27. Add long/short item description 28. Find & add keywords 29. Sales & Technical support 30. Complaint ticket support system Bookkeeping/ Accounting 1. Proficient in Quickbooks 2009 ( I have a software for Quickbooks Premier Accountant Edition 2009 2. Experience with Quickbooks Enterprise Solutions 10.0 3. Experience in Quickboooks Online 4. Bookkeeping using Excel Spreadsheets 5. XERO 6. SAASU 7. LESSACCOUNTING 8. BRIGHT PEARL Software/ Applications Used: 1. QB Premier Accountant Edition 2009 2. QB Enterprise Solutions 10.0 3. QB Online 4. QB Easy Start 2010/2011 by Reckon 5. QB Pro 2012 Canada 6. QB Pro 2013 UK 5. Zoho CRM 6. High Rise 7. Internet Business Promoter 8. Google Applications 9. FileMaker Pro Advanced 10. X Cart Software 11. SAASU Accounting 12. Kashoo Accounting 13. Less Accounting 14. Xero Accounting 15. Basecamp 16. Bright Pearl 17. Payroll UK 18. Trello