Lloyd P.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I help businesses build organized, efficient, and customer-focused operations. I’m an experienced Operations Manager and E-Commerce & Customer Support professional with 20+ years of experience across BPO, customer service, e-commerce, digital operations, technical support, and people leadership. My expertise covers e-commerce operations, customer support, team management, performance management, process improvement, quality assurance, and operational reporting. I have hands-on experience managing Shopify and webstore operations, as well as Amazon, eBay, and Walmart marketplace activities. How I can help your business: E-Commerce Operations Management Shopify Store Operations Amazon, eBay & Walmart Management Order & Order-Processing Management Customer Service & Customer Support Returns, Refunds & Shipping Support Warranty & Post-Purchase Support Email, Chat, Voice & SMS Support CRM & Ticketing Operations Customer Escalation Management Team Management & Coaching KPI & Performance Management Quality Assurance & Customer Interaction Reviews SOP Development & Workflow Standardization Process Improvement & Root-Cause Analysis Operational Reporting & Data Analysis Staffing, Workload & Queue Management Cross-Functional Coordination I’m experienced with Shopify, Amazon, eBay, Walmart, CRM and ticketing platforms, Talkdesk, Google Workspace, and Microsoft Office. I also apply Kaizen, Lean Six Sigma, root-cause analysis, KPI management, QA, and continuous improvement methodologies to identify gaps and create practical solutions. As an operations leader, I focus on more than simply completing tasks. I look at how people, processes, systems, and customer experience work together. I use performance data, quality reviews, customer feedback, and operational trends to identify opportunities for improvement and develop structured action plans. I can support you with day-to-day operations, team performance, customer experience, workflow organization, SOPs, reporting, escalations, and continuous improvement—whether you need hands-on operational support or someone who can take ownership of an entire function. My strength is connecting people, processes, technology, and customer experience to make operations work better. If you're looking for an experienced professional who can bring structure, accountability, operational discipline, and a customer-focused mindset to your business, I’m ready to help.