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Luisa Mae N.
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Luisa Mae N.

Customer Support/Technical Helpdesk (Email, Chat and Tickets)

With over 10 years of experience in the call center industry, I have honed my expertise as a Technical and Customer Support Representative, delivering exceptional service to clients across various industries. My background also includes extensive experience in back-office roles, ensuring smooth and efficient operations behind the scenes. Key Skills and Strengths: * Independent Worker: I excel in roles requiring minimal supervision, consistently meeting deadlines and maintaining high-quality standards. * Strong Communication Skills: My comprehensive communication abilities enable me to effectively resolve customer concerns and collaborate with teams. * Technical Proficiency: Equipped with strong logical reasoning, technical acumen, and problem-solving skills, I thrive in dynamic and detail-oriented environments. * Analytical and Creative Thinking: I combine analytical skills with imagination to identify innovative solutions and address challenges efficiently. I am committed to delivering excellent results and building lasting relationships with clients. If you're looking for a dependable professional who can contribute to your team's success, I’m ready to bring my expertise to your project.

🇵🇭Cebu, Philippines$15/hr100% JSSSince Sep 2009

Earnings and projects

MRR
$1.5k

Last 6 months ÷ 6

World#31,137 / 412k
🇵🇭Country#4,496 / 56.3k
Revenue, last 30 days
$1.5k

Last 6 months: $9.3k

World#29,009 / 412k
🇵🇭Country#4,586 / 56.3k
Total earnings
$108k

Billed in all: $111k

World#35,827 / 412k
🇵🇭Country#4,495 / 56.3k
Per project
$15k

$4.6k in the last 6 months

World#8,852 / 412k
🇵🇭Country#1,887 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
7

Across 12 contracts

0% fixed100% hourly
World#236,188 / 412k
🇵🇭Country#21,384 / 56.3k

Earnings, last 30 days

$111k+$1.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$109k$110k$111k$112kOct 8Oct 23Nov 7

Skill rankings: Top 5% in English

Ranked by MRR among everyone on Upwork with the skill.

  1. #39Retail & Consumer Goods313 freelancers · 🇵🇭 #5Top 12%
  2. #41Desktop Support317 freelancers · 🇵🇭 #20Top 13%
  3. #60Customer Service Training470 freelancers · 🇵🇭 #22Top 13%
  4. #80Microsoft Windows784 freelancers · 🇵🇭 #16Top 10%
  5. #300Order Processing2,648 freelancers · 🇵🇭 #203Top 11%
  6. #478Customer Satisfaction3,986 freelancers · 🇵🇭 #219Top 12%
  7. #864English17,148 freelancers · 🇵🇭 #155Top 5%
  8. #1,194Technical Support11,267 freelancers · 🇵🇭 #603Top 11%