Luisa Mae N.
Customer Support/Technical Helpdesk (Email, Chat and Tickets)
With over 10 years of experience in the call center industry, I have honed my expertise as a Technical and Customer Support Representative, delivering exceptional service to clients across various industries. My background also includes extensive experience in back-office roles, ensuring smooth and efficient operations behind the scenes. Key Skills and Strengths: * Independent Worker: I excel in roles requiring minimal supervision, consistently meeting deadlines and maintaining high-quality standards. * Strong Communication Skills: My comprehensive communication abilities enable me to effectively resolve customer concerns and collaborate with teams. * Technical Proficiency: Equipped with strong logical reasoning, technical acumen, and problem-solving skills, I thrive in dynamic and detail-oriented environments. * Analytical and Creative Thinking: I combine analytical skills with imagination to identify innovative solutions and address challenges efficiently. I am committed to delivering excellent results and building lasting relationships with clients. If you're looking for a dependable professional who can contribute to your team's success, I’m ready to bring my expertise to your project.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $9.3k
Billed in all: $111,407$111k
$4.6k in the last 6 months
Across 12 contracts
Earnings, last 30 days
Skill rankings: Top 5% in English
Ranked by MRR among everyone on Upwork with the skill.
- #39Retail & Consumer Goods313 freelancers · 🇵🇭 #5Top 12%🇵🇭#5 of 68
- #41Desktop Support317 freelancers · 🇵🇭 #20Top 13%🇵🇭#20 of 110
- #60Customer Service Training470 freelancers · 🇵🇭 #22Top 13%🇵🇭#22 of 181
- #80Microsoft Windows784 freelancers · 🇵🇭 #16Top 10%🇵🇭#16 of 129
- #300Order Processing2,648 freelancers · 🇵🇭 #203Top 11%🇵🇭#203 of 1,622
- #478Customer Satisfaction3,986 freelancers · 🇵🇭 #219Top 12%🇵🇭#219 of 1,816
- #864English17,148 freelancers · 🇵🇭 #155Top 5%🇵🇭#155 of 1,895
- #1,194Technical Support11,267 freelancers · 🇵🇭 #603Top 11%🇵🇭#603 of 6,366