Rick Reian D.

I specialize in property management, particularly for short-term rental properties. I have a background supporting accommodations from Australia, the United Kingdom, and different States from the US such as California and Hawaii. I also have had the opportunity to be an Executive Assistant for a CEO from a US start-up company. I have been working in the customer service industry for more than 10 years. These are from BPO/call center, hospitality, and property management industries. I can always work as an agent but have had experience leading a team as an Assistant Manager or a Supervisor. I worked remotely as a customer service agent for a food ordering system and was eventually promoted to assistant manager. I've also had a background with tech support assisting callers in setting up modems/routers or resolving issues with internet connection for a telecom company. Short Stay Rental Manager / Property Management Booking, Reservation, and Property Rental Assistant/Executive * Handle inquiries regarding bookings of a property * Calendar management * Ensure all booking channels are updated for the booking * Coordinate with other departments such as Housekeeping or Maintenance team * Process or follow up payment * Send a welcome email to arriving guests * Rent Reminder & Delinquent Tenant Communication * Appfolio, PropertyMe, Dialpad, Callhippo, Xero, Asana * Airbnb, booking.com, Eviivo, VRBO/Homeaway, Spain-Holiday, Rentalia, Wimdu * Onerooftop, Guesty, Rentals United, Vreasy, Ciirus Virtual/Executive Assistant * Research * Report and Presentations * Email Support * Coordinate with vendors and affiliates Customer Service * Phone Support * Email * Sales follow-up and confirmation * Retention