John Kelvin A.

5L | Copywriter | SMM | Customer Service | Paralegal

Good Day! I wanted to take a moment to introduce myself and share my expertise, along with the software tools that I am proficient with. My name is John, and I am thrilled to connect with you. Here's an expanded list of my skills and the software tools I have experience with: Project Management and Social Media Marketing: I have hands-on experience with a wide range of platforms such as Shopify, Trello, Monday, WordPress, Mailchimp, Klaviyo, Hubspot, Asana, Semrush, Facebook Ads Manager, Instagram Business, Loomly, Sprout Social, Canva Business, Google Ads, Google Analytics, Buffer, Hootsuite, Later, Sprinklr, Go High Level, and ClickFunnels. Customer Service and Technical Support: I have provided exceptional support via email, phone, and chat for renowned companies including Verizon, AOL, Paypal, Ebay, Telstra, Optus, Comcast, AT&T, and T-Mobile. I am well-versed in using industry-leading tools such as Siebel, Citrix, Remedy, VMware, GTAssist, Zendesk, Zimbra, Salesforce, Slack, Hipchat, Google Docs, Google Apps for Work, Jira, Wunderlist, Contactually, Mailchimp, Zapier, BombBomb, Zillow/Trulia, WCHHMS, Solus, Zopim, Kayako, Freshdesk, Help Scout, and TeamSupport. Article Writing: I have written engaging articles for support.contactually.com, iloveboston.co (purelyboston.com), Medium, LinkedIn Pulse, and other platforms. News Writing: Currently, I am a dedicated news writer for Cyber Isko, the official online bulletin of the UP-Open unit. My articles cover a wide range of topics including technology, business, and current affairs. Data Entry: I possess advanced skills in Microsoft Excel and Google Sheets, ensuring accurate and efficient data entry tasks. Virtual Assistance: I have extensive experience providing virtual assistance across various domains. I am proficient in tools such as Evernote, Mailchimp, Ebay, Paypal, Amazon Seller Central, Kana, Google Suite (Docs, Sheets, Slides), Real Estate CRMs (Top Producer, Follow Up Boss, Zoho), Craigslist, Social Media Management (SMM) platforms, Vmware, Citrix, Ontraport, BigCommerce, Shipedge, Shipstation, Etsy, ActiveHosted, Facebook Business Manager, Pinterest, Twitter, Trello, Viraltag, Go High Level, ClickFunnels, Kajabi, Fresh, Keap, and many others. Customer service is not just a job for me; it is my passion. Since graduating from college, it has been the core of my professional journey. Through my experience, I have developed exceptional skills in building rapport and resolving complex customer issues. Time seems to fly by when I am engaged in this field, and the sense of fulfillment I experience at the end of each day is truly rewarding. Providing outstanding customer service is a challenge I wholeheartedly embrace. I am driven by goals and motivated to exceed both client expectations and my personal standards. This mindset fuels my enthusiasm and pushes me to be the best version of myself in everything I do. If you have any questions or require further information, please do not hesitate to reach out. Thank you for taking the time to visit my page. I look forward to the opportunity to work with you. Warm regards, John