Edward M.

Customer Support & Technical Support Specialist | 10+ Years on Upwork

Hi! I’m Edward Maliwat, a seasoned Customer Support and Technical Support Specialist with over a decade of experience on Upwork. Since 2013, I’ve been providing top-notch support to clients worldwide, ensuring their customers are happy, and their technical issues are resolved efficiently. What I Offer: Customer Support: Delivering excellent customer service through email, chat, and phone support. Technical Support: Troubleshooting and resolving technical issues, from software bugs to system errors. Active Listening: Understanding customer issues fully to provide the most appropriate solutions. Problem Solving: Finding effective solutions quickly to ensure smooth operations and satisfied customers. Empathetic Approach: Ensuring every customer feels heard, respected, and cared for. Skills: Customer Relationship Management (CRM) Helpdesk Support (e.g., Zendesk, Salesforce) Technical Troubleshooting Issue Escalation & Resolution Effective Communication Empathy & Patience Why Choose Me: With more than 10 years of full-time experience on Upwork, I’ve developed a reputation for reliability, efficiency, and an unwavering commitment to client success. Whether it's resolving technical issues or providing outstanding customer support, I make sure your customers receive the care and attention they deserve. Let’s work together to provide your customers with the best experience possible!