Jamleck M.

I have a degree in Real Estate from the prestigious University of Nairobi and have been a professional live chat agent specializing in email support, live chat management, and customer support since 2010. As a dedicated live chat agent, my top priorities are providing high-quality customer support, ensuring client satisfaction, and efficiently managing customer interactions through various communication channels. I excel in real-time customer interaction, problem-solving, and conflict resolution. I am hardworking, self-regulating, and self-learning. I am a diligent researcher, a perfectionist, and can adapt very effectively to any subject or niche required. These qualities enable me to handle customer inquiries with precision and care. My proficient skills include: 1. Email Support 2. Live Chat Management 3. Customer Service 4. Problem Solving and Conflict Resolution 5. Effective Written Communication 6. Real-Time Customer Interaction 7. CRM Tools and Software Proficiency (e.g., Zendesk, Freshdesk, LiveChat, Intercom) 8. Data Analysis and Reporting All my interactions are handled with a high level of professionalism and confidentiality, ensuring a positive experience for every customer.