Marc R.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Work as a Tech Support/IT helpdesk/NOC Analyst in MNC’s (Multinational Companies) for over 10 years, experience supporting users (employees) and customers from different regions around the world. ITIL Foundation Certified, Knowledgeable in using different ticketing tools like BMC Remedy, Siebel, Jira, ServiceNow etc. Proficient in OS (Windows, MAC, Windows Servers), Remote tools (Bomgar, LogmeIn etc.), Monitoring tools (Solarwinds, OpsView, Pingdom, LogicMonitor etc.) LogicMonitor Certified Professional, Citrix Management, RSA Admin, Active Directory, VPN, Remote Desktop, Exchange Server, Blackberry Enterprise Server, Smart Phones, LAN/WAN and MS Office (Outlook, Word, PowerPoint, excel etc.). Experience on cloud computing (AWS), Manage OS Patching, Patch Baseline, Maintenance windows etc. Excellent customer service and Good interpersonal communication skills. Fast learner. Can work under pressure. Flexible. Highly motivated. Service oriented and has the initiative to learn.