Romulus D.

I am an experienced IT professional specializing in enterprise technical support, Microsoft 365 administration, cloud services, and end-user computing. Throughout my career, I have supported business-critical IT environments, helped troubleshoot complex technical issues, and delivered reliable IT services to enterprise users. My professional background includes working as an Enterprise Helpdesk Analyst, Technical Support Engineer, and Microsoft Office 365 App/Cloud Support Senior Analyst. These roles have allowed me to develop a strong foundation in enterprise IT operations, cloud-based technologies, incident management, and technical troubleshooting.Core areas of expertise include • Microsoft 365 administration and troubleshooting • Exchange Online and email services• Microsoft Entra ID and identity management • Microsoft Intune and endpoint management • Microsoft Teams and collaboration tools • Enterprise helpdesk and technical support • Incident, problem, and service request management • User access, account provisioning, and security troubleshooting • Remote technical support and enterprise application support. I value continuous learning, effective problem-solving, and providing dependable technical solutions that help businesses maintain productivity and operational efficiency. I am particularly interested in opportunities involving Microsoft 365 administration, cloud support, endpoint management, and enterprise IT operations, where I can apply my experience while continuing to grow my technical expertise.