Sohail A.

Senior System Administrator and IT Support Engineer with 20+ years of experience delivering L1, L2, and L3 technical support for small businesses and enterprise environments. I specialize in Microsoft 365, Windows Server, SQL Server, Active Directory, DNS, email troubleshooting, cloud services, and remote infrastructure support. My areas of expertise include: ✔ L1/L2/L3 Technical Support and Helpdesk ✔ Microsoft 365 Administration and Migration ✔ Windows Server Administration ✔ Active Directory and Group Policy ✔ SQL Server Administration and High Availability ✔ DNS, SPF, DKIM, and DMARC Configuration ✔ Email Deliverability and Troubleshooting ✔ Azure and Cloud Services ✔ VPN and Network Troubleshooting ✔ VMware and Hyper-V Virtualization ✔ Backup, Disaster Recovery, and Server Migration ✔ Remote Support for SMB and Enterprise Clients I have extensive experience diagnosing and resolving complex technical issues, supporting end users, and maintaining business-critical infrastructure across on-premises and cloud environments. Whether you need helpdesk support, infrastructure administration, migration assistance, or expert troubleshooting, I can provide reliable and professional IT support tailored to your business needs. Available for one-time projects, ongoing support contracts, and long-term partnerships with businesses and Managed Service Providers (MSPs).