Raymond I.

Customer Support Representative / Short-Term Rental VA / Fraud Analyst

Greetings! I’m Raymond Dexter, a results-driven Fraud Analyst, Trust & Safety Specialist, and Technical Support Professional with 14+ years of experience in fraud prevention, risk analysis, customer service, and remote support operations. Also a part time Short term rental VA. I specialize in identifying suspicious activities, investigating fraud patterns, resolving technical issues, and delivering exceptional customer support through chat and email channels. My background includes extensive experience in fraud detection, identity verification, account monitoring, escalation handling, and customer conflict resolution. I am skilled in using industry tools such as iovation, Ekata, OBO verification, Badger, and Zendesk to support fraud investigations, account security, and operational efficiency. In addition to fraud and Trust & Safety operations, I have a strong technical support background from supporting AOL customers through live chat, email, and troubleshooting services. I am experienced in handling escalations, resolving software and connectivity issues, and maintaining high customer satisfaction in fast-paced remote environments. I am detail-oriented, self-motivated, and committed to delivering high-quality work with professionalism, efficiency, and strong communication skills. I work well independently, adapt quickly to new systems and processes, and always prioritize client satisfaction and operational excellence. Core Expertise: • Fraud Detection & Prevention • Trust & Safety Operations • Risk Analysis & Investigation • Identity Verification • Technical Support • Chat & Email Support • Short-Term Rental VA • Escalation Management • Customer Service & Conflict Resolution • Zendesk, iovation & Ekata • Remote Support Operations • Incident Documentation & Reporting