J-za O.

Executive & Operations Partner | Customer Support and Business Growth

Detail-oriented Executive Assistant and Virtual Assistant with 15+ years of experience supporting founders, directors, and cross-functional teams in service-based and online businesses. I specialize in keeping operations organized and running smoothly so leaders can focus on strategy instead of admin overload. I have a proven track record managing complex calendars, inboxes, and projects, coordinating meetings and events across time zones, and building reliable systems for recurring tasks. Clients trust me to handle sensitive information, communicate professionally with customers and stakeholders, and represent their brand with care. What I can help you with: • Executive assistance and operations: Calendar and inbox management; meeting and event coordination (agendas, notes, follow-ups); and project and task tracking, SOP documentation • Customer support and client success: Intercom, Zendesk, Help Scout, and email support; handling tickets, live chat, and escalations; and creating macros, help center updates, and basic reports • Admin, data, and back-office work: Data entry, list building, and research; Google Workspace and Microsoft Excel/Sheets organization; and file, document, and knowledge base management • Bookkeeping and basic financial admin: Daily transaction coding and reconciliation in Xero/QuickBooks Online; invoice tracking and simple AR/AP follow-up; and exporting reports and summaries for your accountant Tools I use regularly: Intercom, Zendesk, Help Scout, Google Workspace, Xero, QuickBooks Online, Zoho CRM, Trello/Basecamp/project tools, and standard office and communication apps. I learn new tools quickly and document what I do so your systems get clearer over time, not more complicated. How I work: • Proactive: I don’t just wait for tasks; I anticipate next steps, spot gaps, and suggest improvements. • Autonomous: Comfortable working in fast-paced, fully remote setups with minimal oversight. • Process-minded: I like clear, repeatable workflows and SOPs so your operations become easier to delegate and scale. • Communicative: You get timely updates, clear expectations, and honest feedback if something needs your attention. If you’re looking for a trusted right hand who can plug into your existing systems, tidy what’s messy, and keep your customers and team supported, I’d love to hear about your business. Share a bit about your current setup, and we can decide on the best way I can support you on an ongoing basis.