Mark Adrian M.

Customer Service and Sales Team Manager

Experienced, skilled, versatile people leader with more than 17 years experience in call center team development and performance management specializing in voice and chat support, customer service, sales, technical support, retention, and complaints resolution. Top skills include call listening and quality, coaching and mentoring, data generation and analysis, performance measurement and productivity, hiring and recruitment, queue and schedule management, client relationship, and payroll management.