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Mark Adrian M.
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Mark Adrian M.

Customer Service and Sales Team Manager

Experienced, skilled, versatile people leader with more than 17 years experience in call center team development and performance management specializing in voice and chat support, customer service, sales, technical support, retention, and complaints resolution. Top skills include call listening and quality, coaching and mentoring, data generation and analysis, performance measurement and productivity, hiring and recruitment, queue and schedule management, client relationship, and payroll management.

🇵🇭Malaybalay, Philippines$25/hr100% JSS5.00 (2)Since Feb 2010
GlobeUpwork

Earnings and projects

MRR
$4.1k

Last 6 months ÷ 6

World#7,704 / 412k
🇵🇭Country#321 / 56.3k
Revenue, last 30 days
$3.9k

Last 6 months: $25k

World#8,418 / 412k
🇵🇭Country#383 / 56.3k
Total earnings
$203k

Billed in all: $216k

World#14,950 / 412k
🇵🇭Country#1,195 / 56.3k
Per project
$102k

$25k in the last 6 months

World#183 / 412k
🇵🇭Country#4 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
2

Across 6 contracts

0% fixed100% hourly
World#328,886 / 412k
🇵🇭Country#36,738 / 56.3k

Earnings, last 30 days

$216k+$3.9k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$212k$214k$216k$218kOct 8Oct 23Nov 7

Skill rankings: Top 0.51% in English

Top 1% in 4 of 11 skills, ranked by MRR among everyone on Upwork with the skill.

  1. 3Community Goals & KPIs168 freelancers · 🇵🇭 #1Top 2%
  2. #8Complaint Management355 freelancers · 🇵🇭 #3Top 2%
  3. #40Client Management2,926 freelancers · 🇵🇭 #5Top 1%
  4. #49Customer Retention2,511 freelancers · 🇵🇭 #8Top 2%
  5. #87English17,148 freelancers · 🇵🇭 #9Top 0.51%
  6. #113Technical Support11,267 freelancers · 🇵🇭 #34Top 1%
  7. #119Email Support14,954 freelancers · 🇵🇭 #61Top 0.80%
  8. #125Salesforce3,758 freelancers · 🇵🇭 #10Top 3%