shelece d.

My professional experiences have been surrounded by the call center environment. Most of my works have been in Customer Service, both via telephone calls and email response.I have been a customer service / sales representative for XM Satellite radio and Claro Jamaica.Also I have experience responding to customer tickets on zendesk.com and other similar sites.I would love to have the opportunity to use my knowledge and experience to help organizations attain their goals. My most recent experience have been with Amazon.com. The company outsourced to Jamaica and I have worked as a Customer Service Representative, QA, Workforce Consultant, Agent Supervisor and Kindle Specialist. All positions were held for more that 1 year except for Kindle Specialist which was for 7 months. I will be able to transition really well into any position related to my above experiences. I am a fast learner and is willing to go the extra mile to get the job done and done very well.