john mark c.

WordPress Support Engineer / Sysadmin

WordPress & Web Hosting Expert | SysOps Support | Divi & WooCommerce Specialist With over **5 years of experience in premium managed WordPress hosting (Kinsta, Pantheon)** and **10+ years in technical support**, I help businesses maintain, troubleshoot, and optimize their websites for speed, security, and scalability. Whether you need help fixing a critical site error, improving performance, or customizing your WordPress theme—**I bring both deep technical knowledge and fast, reliable support.** ------- What I Can Help You With: * WordPress & Hosting Troubleshooting (PHP, NGINX, DNS, SSL, CDN, etc.) * Manual & Plugin-Based Site Migrations * Divi, Elementor, and WooCommerce Theme Customizations * Performance Debugging (PHP Workers, New Relic, logs, speed optimization) * DNS Setup, SSL Issues, Domain Transfers * SFTP, SSH, PhpMyAdmin Support * Shopify Tweaks (Liquid + jQuery) ------- Tools & Platforms I Use: * Kinsta, Pantheon, cPanel * Divi, Visual Composer, WooCommerce * New Relic, FileZilla, PhpMyAdmin, Zendesk * WordPress error logs, PageSpeed, SSH terminal ------- Past Roles: Kinsta:** WordPress Support Engineer (2019–Present) Pantheon:** Customer Success Engineer (2019) Elegant Themes & Vivaco:** WordPress Theme Support (2017–2019) Freelance Developer:** Plugin and Theme Customization (2015–2017) BPO Industry:** Tech Support Representative (6 years)