Jade G.

**Looking for someone who can keep your business organized, your customers happy, and your social media active? Let's talk!** I'm an experienced E-commerce Specialist and Virtual Assistant with over 20 years of customer service experience and extensive experience supporting online businesses across the US, Australia, and Europe. I've been working in e-commerce since 2005, starting with managing my own eBay store. Over the years, I've developed a diverse skill set covering online store management, customer support, administrative operations, and social media management. I'm hands-on, resourceful, and comfortable working independently. I understand that running an online business involves more than just completing tasks—it takes organization, consistency, attention to detail, and initiative. **HERE'S HOW I CAN HELP YOUR BUSINESS:** **E-COMMERCE MANAGEMENT** - Shopify, BigCommerce, Amazon, eBay, Magento and WooCommerce - Product listing creation and optimization - Order processing and fulfillment coordination - Inventory monitoring and product management - Returns, refunds and order tracking - Marketplace and store administration **CUSTOMER SUPPORT** - Email and ticket-based customer service - Order inquiries and shipping concerns - Refunds, replacements and returns - Customer complaint resolution - Helpdesk and support ticket management - Customer follow-ups and issue escalation **ADMINISTRATIVE & VIRTUAL ASSISTANCE** - General administrative support - Data entry and web research - Email and calendar management - Spreadsheet and database management - Product and competitor research - Documentation and reporting **SOCIAL MEDIA MANAGEMENT** - Facebook, Instagram, TikTok and Pinterest - Content planning and scheduling - Social media page management - Audience engagement and community management - Basic graphic design using Canva - Short-form video content and editing - Social media research and trend monitoring I also manage my own TikTok account, which has grown to **28K followers**, giving me firsthand experience with content creation, audience engagement, and growing a social media presence. **WHY WORK WITH ME?** - Over 20 years of customer service experience. - Extensive hands-on e-commerce and administrative experience. - Experience working with international businesses. - Proactive, organized, and detail-oriented. - Comfortable working independently and managing multiple responsibilities. - Reliable and committed to building long-term working relationships. I'm always open to learning new tools, adapting to different workflows, and finding better ways to get things done. If you're looking for an experienced, dependable, and versatile VA who can wear multiple hats, I'd love to work with you!