Lourdes Ann M.

Corporate Customer Care/Data Entry Specialist/ Email/Virtual Assistant

- Guides/assists customer queries or requests regarding products and services. - Finds solutions or recommendations for complaints and technical problems. - Providing excellent customer service but staying human when it comes to interacting with clients and customers, for me is a priority. - I am known to be a passionate and hardworking person which can be testified by my previous and current clients as well as my colleagues. - I truly value long term relationships. My first job was as a Technical Support Representative for a US broadband company. I also worked as a Customer Service Associate for a Canadian Sales Account as well as a Corporate Customer Care Specialist in an American travel account too. I was with the BPO industry for 5 years before I decided to work from home. I've been an online freelancer since 2014 to the present as an Email Support for the same online swimwear company.