Carolyn B.

I've been freelancing on Upwork for almost eight years. Before transitioning to remote work, I spent six years as a call center agent. Throughout my career, I’ve worked with clients and companies based in the US, UK, and Australia. My experience spans sales and marketing, customer service, technical support, credit and collections, and inbound sales. These roles have allowed me to develop a broad skill set and gain exposure to various tools, platforms, and workflows. I've also had the opportunity to collaborate with individuals, business owners, and teams across different industries. In addition, I have experience in the following areas: • Email Marketing • Linked Management and Lead Generation • QA Analyst (QC inbound and outbound calls) • Product Training • Project Management • Administrative • Customer Service • Sales and Marketing • Product Research I execute and deliver!