Marie Ann M.

Top Rated Plus freelancer (100% Job Success, $300K+ earned) with two things to offer your business: rock-solid technical support and scroll-stopping short-form video ads. TECHNICAL SUPPORT 15+ years helping global companies resolve complex technical issues and deliver exceptional customer support. Currently a Tier 2 Technical Specialist on a SaaS platform, troubleshooting platform configuration and advanced issue resolution across email, chat, phone, and remote desktop. • Tier 2 Technical Support • Remote Helpdesk (Email, Chat, Phone) • SaaS & Software Troubleshooting • Customer Support Quality Assurance • Issue Escalation & Resolution SHORT-FORM VIDEO ADS I also create scroll-stopping video ads for Meta, TikTok, and Reels, UGC-style, product showcases, and before/after transformations. With a fast, AI-assisted workflow, you get agency-quality creative in days: a strong hook in the first 2 seconds, clean animated captions, fitting music, and a clear call to action. Every ad is personally edited and QA'd, with hook variations to test. WHY CLIENTS HIRE ME • Top Rated Plus with a 100% Job Success Score • 15+ years of proven, reliable delivery • Strong written communication and fast response • I treat your project, support ticket, or ad account like it's my own Whether you need dependable technical support or video ads that convert, I'd love to help. Message me and let's talk!