Vincent M.

Energetic specialist with 6+ years of experience in customer service and 5+ years of experience in content development. Meeting and exceeding sales and customer care objectives, known for working in challenging and deadline-oriented environments. Successful track record of carefully screening and following-up on customer orders along with ensuring complete customer satisfaction. Good communication and public dealing skills. Content Development: Ability to write in an engaging and active tone with proper subheadings. Special talent for developing product inserts, product descriptions, web content, blog content, instruction manuals, travel content. Achievements: Trained multinational professionals through webinar sessions for ERP portal OneSource; customers included (MARS, WPP, Dover, IMS Health, Russell Reynolds Associates and many more...) Handled customer support of online fitness store on various sales channels such as (Amazon, eBay, Sears and Fitness Store) Drafted order, warranty, shipping, returns and refunds policies. - Produced product FAQs for 50+ fitness products. Handled communication with suppliers for reordering massive volume of consignment annually. Organized weekly webinars with team members in collaboration with US Director to strategize operations procedure for effective service. Areas of expertise include: Live Chat Support, Email Support, Inbound Phone Support, Outbound Phone Support, Social Customer Support, Front Office, Back Office, Credit handling, Account creation and management, Process improvement Also Worked on specific ticketing and supply chain platform such as: LivePerson, SupportSuite, OneSource Skills: Customer Service, Relationship Builder, Critical Thinking, Troubleshooting, Effective Communicator, Proofreading, Operational Support, Problem Solving Companies worked for: GlobalServe, MycroBurst, Fitness Republic, LogoDesignGuru