Karren Hapuch O.

Gavel Automation Specialist | Curriculum Developer | Ebook Designer

I help businesses turn complex processes, scattered information, and growing workloads into clear systems that are easier to manage, document, and scale. My work focuses on operations, process documentation, workflow development, and training materials. I create SOPs, internal guides, process maps, onboarding resources, workbooks, facilitator guides, slide decks, and structured documentation that help teams work more consistently and efficiently. My experience includes managing verification and investigation workflows, KYC and fraud-prevention processes, customer support operations, legal document automation, remote team coordination, and quality-control procedures. I have also built and improved backend systems, organized sensitive information, documented review processes, and trained team members on operational standards. In the education and training space, I help transform raw content and subject-matter expertise into organized, learner-friendly materials. This includes curriculum development, lesson structures, participant workbooks, worksheets, course notes, presentations, and instructor resources. I have also supported the end-to-end development of an online education company, contributing to curriculum planning, team operations, enrollment workflows, administrative processes, and launch preparation. With over 10 years of remote work experience, I bring both strategic thinking and hands-on execution. Whether you need a new process built, an existing workflow documented, or complex content turned into clear training materials, I can help make it structured, usable, and easier to implement.