Rona May G.

I am a dedicated and fast-learning professional with over 14 years of experience in customer service and administrative support. My expertise spans eCommerce platforms like eBay, Amazon, and Shopify, as well as project management tools, data entry, web research, email handling, transcription, and personal assistant duties. I am highly skilled in managing customer inquiries, resolving post-sales issues such as returns, shipping damages, and refunds, and ensuring smooth operations across multiple channels. I have successfully supported eBay accounts, handling item inquiries, billing questions, shipping quotes, and overall account management, as well as worked with a Skin Care website, managing email inquiries, shipping issues, refunds, and social media accounts on Facebook, Instagram, and Etsy. I am proficient with tools like Shopify, Google suites, and Pinterest, and I am familiar with AI prompting using ChatGPT, Copilot, and Gemini. With excellent English communication skills (written and verbal), strong computer literacy, and a commitment to delivering high-quality work on time, I am confident in my ability to provide exceptional customer satisfaction and be a valuable asset to your team.