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Keith Troy J.

Keith Troy J.

Virtual Assistant and experienced IT Service Desk and Customer Support

Since April 2007, I've been deeply immersed in the BPO and IT Helpdesk industry. For eight years, I adeptly handled a range of consumer and technical accounts before transitioning my career into the IT Service field, where I've now amassed nearly nine years of experience. I consider myself a versatile professional, having delved into numerous domains. Whether providing customer and technical support, email management or booking and reservation, serving in IT Service Desk or managerial capacities, or acting as a Virtual Assistant for retail or e-commerce ventures, I've comfortably navigated various roles. If you're seeking an experienced candidate well-versed in diverse responsibilities, then I am the ideal candidate to contribute to the success of your business.

🇵🇭Taguig City, Philippines$15/hr100% JSS1.00 (1)Since Jul 2010

Earnings and projects

MRR
$2.4k

Last 6 months ÷ 6

World#17,673 / 412k
🇵🇭Country#1,602 / 56.3k
Revenue, last 30 days
$1.6k

Last 6 months: $14k

World#27,338 / 412k
🇵🇭Country#4,130 / 56.3k
Total earnings
$62k

Billed in all: $64k

World#63,166 / 412k
🇵🇭Country#9,542 / 56.3k
Per project
$8.9k

$7.2k in the last 6 months

World#18,410 / 412k
🇵🇭Country#4,325 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
7
43% fixed57% hourly
World#236,188 / 412k
🇵🇭Country#21,384 / 56.3k

Earnings, last 30 days

$64.2k+$1.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$62k$63k$64k$65kOct 8Oct 23Nov 7

Skill rankings: Top 3% in Administrative Support

Ranked by MRR among everyone on Upwork with the skill.

  1. #7Business Process Outsourcing IT Services88 freelancers · 🇵🇭 #6Top 8%
  2. #26Business with 10-99 Employees358 freelancers · 🇵🇭 #4Top 7%
  3. #30Business with 1-9 Employees545 freelancers · 🇵🇭 #6Top 6%
  4. #34End User Technical Support418 freelancers · 🇵🇭 #10Top 8%
  5. #94Product Knowledge2,128 freelancers · 🇵🇭 #53Top 4%
  6. #117Microsoft Active Directory1,522 freelancers · 🇵🇭 #18Top 8%
  7. #244Phone Support5,089 freelancers · 🇵🇭 #133Top 5%
  8. #475Online Chat Support11,527 freelancers · 🇵🇭 #253Top 4%