Keith Troy J.
Virtual Assistant and experienced IT Service Desk and Customer Support
Since April 2007, I've been deeply immersed in the BPO and IT Helpdesk industry. For eight years, I adeptly handled a range of consumer and technical accounts before transitioning my career into the IT Service field, where I've now amassed nearly nine years of experience. I consider myself a versatile professional, having delved into numerous domains. Whether providing customer and technical support, email management or booking and reservation, serving in IT Service Desk or managerial capacities, or acting as a Virtual Assistant for retail or e-commerce ventures, I've comfortably navigated various roles. If you're seeking an experienced candidate well-versed in diverse responsibilities, then I am the ideal candidate to contribute to the success of your business.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $14k
Billed in all: $64,152$64k
$7.2k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 3% in Administrative Support
Ranked by MRR among everyone on Upwork with the skill.
- #7Business Process Outsourcing IT Services88 freelancers · 🇵🇭 #6Top 8%🇵🇭#6 of 44
- #26Business with 10-99 Employees358 freelancers · 🇵🇭 #4Top 7%🇵🇭#4 of 48
- #30Business with 1-9 Employees545 freelancers · 🇵🇭 #6Top 6%🇵🇭#6 of 82
- #34End User Technical Support418 freelancers · 🇵🇭 #10Top 8%🇵🇭#10 of 142
- #94Product Knowledge2,128 freelancers · 🇵🇭 #53Top 4%🇵🇭#53 of 1,267
- #117Microsoft Active Directory1,522 freelancers · 🇵🇭 #18Top 8%🇵🇭#18 of 216
- #244Phone Support5,089 freelancers · 🇵🇭 #133Top 5%🇵🇭#133 of 2,568
- #475Online Chat Support11,527 freelancers · 🇵🇭 #253Top 4%🇵🇭#253 of 6,896