Jorge III T M.

I’m a Systems Engineer with 10+ years of experience specializing in VoIP, Linux infrastructure, and enterprise call center solutions. I help businesses build, optimize, and troubleshoot high-performance dialing systems, especially VICIdial and Asterisk environments. If you're dealing with low contact rates, “Spam Likely” issues, or unstable VoIP systems, I can help you fix and improve them. I’ve supported mission-critical systems for global organizations, including the New York Stock Exchange, where reliability, uptime, and fast incident response are critical. What I Can Help You With - VICIdial / Asterisk setup, troubleshooting, and optimization - Outbound dialing improvement (increase contact rates / call rates) - Fix “Spam Likely / Scam Likely” call issues - DID rotation, CNAM, STIR/SHAKEN compliance - VoIP infrastructure design and deployment - SIP trunk configuration and carrier troubleshooting - Linux server administration (CentOS, Ubuntu, Debian, OpenSuse) - L2/L3 support and root cause analysis - System monitoring, uptime improvement, and performance tuning - Cloud deployments (AWS, DigitalOcean, Vultr) - Key Achievements - Deployed 100+ VICIdial/Asterisk systems globally - Improved dialing performance and answer rates for multiple call centers - Reduced call blocking and spam tagging through reputation management strategies - Maintained high uptime for production VoIP environments - Supported enterprise-grade infrastructure and financial systems Professional Experience Technical Support Specialist (VoIP & Systems) Augutech (Remote) | 2022 – 2026 - Led VoIP support and outbound dialing optimization - Reduced spam tagging and improved call deliverability - Performed deep L2/L3 troubleshooting and root cause analysis Systems Engineer / Administrator uBind (Remote) | 2019 – 2021 - Managed cloud and on-prem infrastructure - Automated deployments and monitoring systems - Improved system reliability and recovery processes Freelance VoIP & Systems Engineer 2010 – 2019 - Built and deployed call center systems worldwide - Specialized in VICIdial optimization and infrastructure design Skills - VICIdial, Asterisk, FreePBX, FusionPBX - Linux System Administration (RHEL, CentOS, Ubuntu, OpenSuse) - Hypervisor: VMware ESXi , Proxmox , Hyper-V - VoIP, SIP, RTP, IVR, Call Routing - Cloud (AWS, Azure, DigitalOcean, Vultr) - Bash, Python, Perl, PHP - MySQL, MariaDB - Network & Infrastructure Troubleshooting Why Clients Hire Me - I don’t just fix issues, I improve performance - Strong focus on real business outcomes (contact rate, uptime, reliability) - Deep hands-on experience with real-world call center problems - Fast, reliable, and easy to work with remotely