Rich M.

Struggling to turn vague feature ideas into development-ready specs, or sitting on an undocumented software product? I help SaaS founders, startups, and dev agencies bridge the gap between business vision and engineering execution. With 10+ years of experience across Software Engineering, Senior Product Management, Business Analysis, and Technical Writing, I speak both "stakeholder" and "developer" fluently. I don't need hand-holding: give me access to an incomplete or undocumented staging environment, and I will independently reverse-engineer the workflows, test edge cases, interview your team, and build the structure you need. 🔹 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐭𝐲𝐩𝐢𝐜𝐚𝐥𝐥𝐲 𝐛𝐫𝐢𝐧𝐠 𝐦𝐞 𝐢𝐧 𝐰𝐡𝐞𝐧 𝐭𝐡𝐞𝐲 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐚𝐧𝐬𝐰𝐞𝐫 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐬𝐮𝐜𝐡 𝐚𝐬: - What exactly should the development team build? - How should this feature behave? - How do we turn business requirements into user stories and acceptance criteria? - How does this existing application actually work? - How do we document a product when little or no source documentation exists? - How do we bring more structure to an active software project? 📌 𝐈 𝐜𝐚𝐧 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬 𝐰𝐢𝐭𝐡: - Product Requirements Documents (PRDs) - Functional and technical requirements - Epics, user stories, and acceptance criteria - Requirements analysis and business analysis - Feature and workflow documentation - SaaS knowledge bases and product documentation - User guides, FAQs, tutorials, and troubleshooting content - SOPs and process documentation - Backlog refinement and product/project support - Technical project planning and coordination - Documentation audits and restructuring 🔍 𝐈 𝐜𝐚𝐧 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐢𝐧𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞 𝐨𝐫 𝐮𝐧𝐝𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐞𝐝 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐬 A key strength I bring is the ability to work with incomplete or undocumented products. I have built client-facing documentation for software that had 𝐧𝐨 𝐞𝐱𝐢𝐬𝐭𝐢𝐧𝐠 𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐛𝐚𝐬𝐞 𝐨𝐫 𝐟𝐨𝐫𝐦𝐚𝐥 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬. I independently explored the application, mapped its features and workflows, tested unclear behavior, raised questions and issues with stakeholders, and turned what I learned into structured product documentation. ⚙️ 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 I have also worked as a 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 on SaaS products involving 𝐏𝐎𝐒 𝐬𝐲𝐬𝐭𝐞𝐦𝐬, 𝐰𝐞𝐛 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬, 𝐀𝐏𝐈𝐬, 𝐚𝐧𝐝 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬. My work included analyzing existing applications and documentation and translating that information into: 𝗣𝗥𝗗𝘀 → 𝗨𝘀𝗲𝗿 𝗦𝘁𝗼𝗿𝗶𝗲𝘀 → 𝗔𝗰𝗰𝗲𝗽𝘁𝗮𝗻𝗰𝗲 𝗖𝗿𝗶𝘁𝗲𝗿𝗶𝗮 → 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝗽𝗲𝗰𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 → 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁-𝗥𝗲𝗮𝗱𝘆 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 For longer engagements, I can also support delivery. My experience includes backlog refinement, sprint planning, Agile/Scrum coordination, requirements clarification, project tracking, and managing multiple software projects involving developers, designers, clients, timelines, dependencies, and blockers. If your project needs someone who can investigate the product, ask the right questions, organize complex information, and produce clear deliverables without requiring constant hand-holding, I can help.